Refund policy

Refund Policy

At Luma Cosmetics US, your satisfaction is our priority. We offer a straightforward 30-day refund policy.

Refund Eligibility

Products purchased from Luma Cosmetics US can be returned within 30 days of the original purchase date for a full refund, minus shipping costs. Items must be unused, in original packaging, and in resalable condition.

Non-Refundable Items

The following items are not eligible for refund:

• Opened or used cosmetic products (for health and safety reasons)
• Items without original packaging or seals intact
• Clearance or final sale items
• Custom or personalized orders
• Damaged items caused by customer misuse

Refund Process

To initiate a refund, contact our support team with your order number and reason for return. Upon approval, we will provide you with a prepaid return shipping label. Once we receive and inspect your return, the refund will be processed within 5-7 business days.

Refund Method

Refunds will be credited to your original payment method. Please allow 5-10 business days for the credit to appear in your account, depending on your financial institution.

Damaged or Defective Products

If you receive a damaged or defective product, contact us immediately at support@lumacosmetics.us. We will arrange a replacement or refund without requiring a return in most cases.